Shipping, Pickup & Returns

Pickup and freight

Online checkout is for free pickup at your selected Smart Trailers outlet in Glen Innes or Tamworth. Please wait until our team confirms your order is ready before collecting it. All displayed product prices include GST. Freight is not included. For delivery anywhere in Australia, contact us before ordering with your location to discuss a freight quote. Freight is arranged and charged separately at the buyer’s agreed cost. You may arrange your own carrier after confirming collection details with our team. We will not dispatch an order or incur a freight charge on your behalf without your agreement to the quote and arrangements.

Change of mind

We do not offer returns or exchanges simply because you change your mind, choose the wrong item or no longer need it. Please check measurements, specifications and fitment with our team before ordering. This does not affect your rights under Australian Consumer Law.

Problems with a product or delivery

If an item is faulty, damaged, not as described or does not arrive, contact us with your order details and a description of the problem. Photos may help, but are not required to raise a claim. Keep packaging where practical; original packaging is not required for a faulty-product claim. We will assess the issue and provide the remedy required by Australian Consumer Law. For a major failure, you may choose a refund or replacement. For a problem that is not a major failure, we may first provide a repair within a reasonable time. Your rights may continue beyond any stated warranty period. For a confirmed problem, we will reimburse reasonable return costs or arrange collection where required by law. If inspection finds no fault, we will explain any proposed charge before incurring it. Third-party modifications, improper installation, misuse or overloading may affect a claim if they caused the problem. They do not automatically remove rights for an unrelated fault.

Contact

Email sales@smarttrailers.net.au or call 0400 731 444. Smart Trailers, 232 Church Street, Glen Innes NSW 2370. Please include your order number or proof of purchase and your preferred contact details.

This policy is in addition to your rights under Australian Consumer Law. It does not limit or exclude those rights.